Shipping Protection & Tipping Policy

At Cevorielle, we aim to make every shopping experience simple, transparent, and flexible. During checkout, customers may have the option to add certain voluntary services to their order according to their personal preferences.

1. Optional Checkout Services

Both Shipping Protection and Tipping are entirely optional. These services are not required fees and will only be added to your order if you choose to select them during checkout.

• Shipping Protection: Optional protection intended to provide additional support if your package is lost, damaged, or stolen during transit.

• Tipping: A voluntary contribution that gives customers the option to show appreciation for our fulfillment and customer service teams.

Customers are never required to purchase either of these optional services.

2. Shipping Protection Coverage

Customers who select Shipping Protection may be eligible for coverage in certain shipping-related situations that occur while their order is being transported.

For more details about qualifying situations, coverage restrictions, and exclusions, please review our full Shipping Protection policy here:

https://Cevorielle.com/products/123123shipping-protection

3. Refunds for Optional Services

If you purchase Shipping Protection or include a Tip during checkout and later decide you no longer want it, you may request a full refund of the corresponding amount.

Refund requests for these optional charges may be submitted even after your order has already been shipped.

If Shipping Protection or a Tip was added unintentionally during checkout, you may also contact us for a full refund of those optional charges. No explanation is necessary.

4. Contacting Customer Support

If you would like to request a refund for Shipping Protection or a Tip, or have any questions regarding these optional services, please contact us through the information provided on our Contact Us page.

Email: support@Cevorielle.com

Our customer support team will assist with your request and work to provide a simple and convenient resolution.