Shipping Policy

Shipping Policy

Cevorielle is committed to providing customers with a reliable, efficient, and transparent delivery experience. Every order is prepared and dispatched with care so that your products reach the designated delivery address in suitable condition and within the estimated timeframe.

This Shipping Policy explains our order-processing schedule, shipping fees, estimated delivery times, tracking procedures, customs responsibilities, and the steps customers should take if a shipment is damaged, missing, or marked as delivered but cannot be located.

1. Order Preparation and Processing

Orders are generally reviewed, prepared, and processed within 2 business days after order confirmation has been issued.

Business days do not include Saturdays, Sundays, or public holidays.

Once your package has been transferred to the shipping carrier, Cevorielle will send a dispatch confirmation to the email address linked to your order. This message will include available tracking information so you can monitor the shipment’s progress.

2. Delivery Charges and Free Shipping

Shipping fees are calculated based on the total value of the order.

Standard Delivery Fee

Orders that do not meet the free-shipping threshold will be charged a fixed standard shipping fee of $5.99. The applicable delivery fee will be shown during checkout before payment is completed.

Complimentary Standard Shipping

Cevorielle offers free standard shipping on orders with a total value above $45.98.

Any discounts, promotions, or other adjustments applied to the order may affect whether the free-shipping threshold is reached.

3. Estimated Delivery Timeframes

To help maintain product availability and efficient fulfillment, orders may be shipped from one of our regional distribution facilities.

Estimated delivery times are as follows:

  • United States: 7–12 business days

  • Canada, United Kingdom, and Europe: 7–15 business days

  • Australia, New Zealand, and Asia: 8–15 business days

These timeframes are estimates and are not guaranteed delivery dates.

While we make reasonable efforts to support timely delivery, delays may occur due to circumstances beyond Cevorielle’s direct control. These may include customs inspections, border processing, carrier disruptions, severe weather, public holidays, transportation delays, or local delivery schedules.

4. Shipment Tracking

After your order has been dispatched, the tracking number will be sent to the email address associated with your purchase.

Customers may monitor delivery progress through our Track Your Order page or by entering the tracking number on the relevant carrier’s website.

Tracking information may not become active immediately after dispatch. Please allow up to 48 hours for the carrier’s system to display updated scans or shipment movement.

5. Import Charges, Customs Duties, and Taxes

International shipments may be subject to customs duties, import taxes, tariffs, brokerage charges, or other fees required by the destination country or local authorities.

Cevorielle is not responsible for paying these additional charges.

Any fees assessed during customs clearance, transportation, or after the shipment reaches its destination are the responsibility of the customer.

Customers are encouraged to review the import requirements of their country or region before completing a purchase.

6. Damaged, Missing, or Stolen Shipments

Customer satisfaction and product safety are important to Cevorielle. Please inspect your package and its contents as soon as delivery is completed.

Products Damaged During Transit

If an item arrives damaged, please contact our customer support team at support@Cevorielle.com within 72 hours of delivery.

Your message should include:

  • The order number

  • A clear photograph of the damaged item

  • Photographs of the exterior and interior packaging

  • A brief description of the damage

After reviewing the information provided, Cevorielle will arrange a free replacement for an item confirmed to have been damaged during transit. Where appropriate, a full refund may be provided instead.

Claims submitted without supporting photographs or after the 72-hour reporting period may be more difficult to verify.

Packages Reported as Delivered

Cevorielle is not responsible for packages that are lost, misplaced, or stolen after the carrier’s tracking information shows the shipment as “Delivered.”

If tracking confirms delivery but the package cannot be located, customers should first:

  • Check around the delivery location, including entrances, porches, garages, mail areas, and other secure locations.

  • Ask household members, building staff, or nearby neighbors whether they accepted the shipment.

  • Contact the relevant delivery carrier, including USPS, UPS, FedEx, or another assigned carrier, and request an investigation or submit a claim.

Cevorielle will provide available tracking information and reasonable shipment details to assist with the customer’s carrier enquiry.

However, refunds or replacement orders cannot be guaranteed when the carrier confirms that the shipment was successfully delivered to the address entered during checkout.

Customers are responsible for making sure all shipping information is complete and accurate before submitting an order.

7. Contact and Company Details

Questions regarding delivery, tracking, damaged goods, or this Shipping Policy may be directed to the contact information below.

Brand Name:
Cevorielle

Legal Entity:
SUNNYSTEP HONG KONG LIMITED

Customer Support Email:
support@Cevorielle.com

Business Address:
6/F, WINGS BUILDING, 110-116 QUEEN'S ROAD CENTRAL, CENTRAL, HONG KONG